How to complain about a roofer
**TL;DR:** Document problems with photos, contact your roofer in writing first, then escalate to trading standards or your local council. Most issues get resolved through formal complaints. Keep receipts and guarantees safe. If needed, pursue small claims court or contact Citizens Advice for support.
## Introduction
Finding a dodgy roofer is frustrating. You’ve paid good money for work that should last years. Whether it’s poor workmanship, leaks, or incomplete jobs, you deserve better. Complaining about a roofer in the UK is straightforward if you know the right steps. This guide walks you through the process, from initial contact to formal complaints. You’ll learn how to protect yourself and get the outcome you deserve. Let’s get started.
## What should you do before complaining to a roofer?
Document everything first. Take photos and videos of the problem areas. Note dates when issues appeared. Check your contract and invoice carefully. Did the roofer promise something specific? Write it down. Gather all receipts and paperwork. Check if they left a guarantee or warranty document. This evidence strengthens your case significantly.
## How do you make a formal complaint to your roofer?
Contact them in writing, not by phone. Email or send a registered letter. Describe the problem clearly. Say what you expected versus what you got. Give them 14 days to respond. Keep copies of everything. Most disputes resolve here. Be professional and factual. Avoid emotional language. Stick to the facts about what’s wrong.
## What happens if the roofer ignores your complaint?
If they don’t respond within two weeks, escalate further. First, check if they’re part of a trade body. The Federation of Master Builders or National Association of Roofing Contractors might help. These organisations have dispute resolution schemes. Report them to your local trading standards office. They investigate complaints about cowboy traders. You can also contact your local council. Document every attempt to resolve this.
## Can you use small claims court for roofing disputes?
Yes, if the amount is under £10,000. Small claims court is designed for this. You’ll need your evidence: photos, emails, receipts, quotes. Court fees range from £25 to £335 depending on the claim value. You can represent yourself. Citizens Advice offers free guidance on court procedures. Many cases settle before trial once paperwork gets filed. It’s worth trying formal complaint routes first though.
## What if the roofer has disappeared or gone bust?
This is trickier. Check if they have insurance. Ask your local trading standards office for help. They sometimes investigate criminal traders. If you paid by credit card, contact your bank. You might claim the money back. FENSA or CERTASS certification schemes offer guarantees in some cases. Check your initial paperwork. Membership in these schemes often includes consumer protection.
## Conclusion
Complaining about a roofer doesn’t have to be complicated. Start with written communication. Keep all evidence organised. Use official channels like trading standards when needed. Small claims court works well for unresolved disputes. Most roofers want satisfied customers and’ll fix genuine problems. Stay calm, stay professional, and document everything. Your complaint has merit, and these steps help prove it. Find a roofer near you by searching our free UK directory to get recommendations from verified local traders.
## FAQ
**How long do I have to complain about poor roofing work?**
You’ve got six years from when you discovered the problem. However, complain sooner rather than later. Evidence fades and memories blur. Most roofers honour their guarantees willingly within the first year.
**Should I pay the roofer if I’m not happy with their work?**
Don’t pay in full until you’re satisfied. Withhold final payment as leverage. You’re legally entitled to deduct costs for remedial work. Get written quotes for fixes before deducting anything.
**Can I claim through the roofer’s insurance?**
Yes, if they’re insured for public liability. This covers property damage they cause. Your complaint goes to their insurer. You’ll need evidence of the damage and costs.
**What’s a guarantee in roofing work worth?**
Guarantees typically last 5 to 10 years on materials and workmanship. Check what yours covers. Some exclude wear and tear or weather damage. Read the small print carefully.
**Do roofing standards bodies actually help with complaints?**
Yes, they take complaints seriously. RIBA, FMTA, and NACR members have insurance backing. These organisations can suspend or remove roofers for serious breaches. They’re worth contacting first.